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技术跟踪和售后服务
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| 虽然名称叫作售后技术部,其实我们的售后服务机构一直贯穿于产品的售前、售中和
售后的各个阶段。
我们的技术服务人员从开始接受咨询到提供解决方案,再到销售物流和现场施工指导
的每一个环节都会认真确保用户能认可我们的努力。
通过不断的摸索和实践,我们的售后技术部目前形成了一整套严格的反馈、跟踪、服
务质量监控体系,对每一个客户服务实施全过程跟踪,确保客户满意。设立了客户投拆热
线及客户投拆邮箱,提供及时服务。定期进行客户满意度调查与评估,定期进行大客户服
务跟踪,并提供针对大客户的个性化服务解决文案,定期进行面对面的客户服务回访,定
期进行客户服务恳谈会,定期进行服务质量的检查和监督......
臣功(CENGO)不仅提供一流的产品,同时也提供一流的服务。
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After Service
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The work of our after service department includes Pre-sale, sale &after-sale. Firstly, the technical service personnel accepts consultaltion and then they will provide project for you. Besides traffic and instruction, all details will be approved by users. The after service department sets up a system which has a strict feedback, telephone track and product quality service.Insure our users will be satisfied. This department has also a suit hot line and mail.We will investigate users'degree of satisfaction regularly.
CENGO supplies not only high-class productions but also night-class service.
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